Tenfold, one of Silicon Hills News’ 25 hottest Austin startups to watch in 2019, recently announced it has raised $7.5 million in additional funding.
The Austin-based company, which integrates customer relationship management programs with voice platforms, announced it has raised a Series C funding round lead by Austin-based Next Coast Ventures.
To date, Tenfold has raised $37.5 million with funding from Next Coast Ventures, Salesforce Ventures, Andreessen Horowitz, Geekdom Fund, Active Capital, Techstars and others.
Tenfold plans to use the funding on developing its products.
“Customers are awaiting the day when they call into a support or service center and the agent on the other end knows exactly who they are and is enabled with relevant information right at their fingertips to provide personalized and efficient service,” Jeff Cotten, the CEO of Tenfold, said in a news release. “This additional funding will give Tenfold the ability to further empower global sales and service organizations to better serve customers at the point of interaction with intelligent ‘no touch’ data capture and streamlined sales and service workflows.”
Tenfold has created a software platform that connects a company’s phone systems with its customer relationship management software, enterprise resource planning software, marketing systems and more and provides users with a unified view of the data. Right now, that’s a challenge at many customer engagement centers, according to Tenfold.
“We’re very impressed with the market traction that Tenfold is getting with large-scale contact centers in strategic industries like financial services, retail and high tech, which is why we wanted to increase our stake in the company,” Bill Patterson, EVP, and GM of Salesforce Service Cloud, said in a news release. “Tenfold provides Salesforce with the depth and breadth we need to better integrate the voice channel into our sales and service CRM and thus are a critical partner for us to enable a more human-centric service experience that is effortless and personal.”
“Tenfold’s mission to revolutionize the customer service experience fits squarely into our investment thesis: a great entrepreneur disrupting a massive industry using cutting-edge technology to solve a universal pain point for companies and consumers alike,” Michael Smerklo, co-founder and managing director of Next Coast Ventures, said in a news release. “Since coming on as CEO just eight months ago, Jeff Cotten has already done an incredible job of reshaping the company’s vision by building out a great team and driving a relentless focus on delivering real value for Tenfold’s growing customer base.”
Tenfold has more than 600 customers in 60 countries. Its customers span a wide range of industries including telecommunications, insurance, financial services, hospitality, and healthcare.